/* ============================================================
   Support CRM — Premium Dark Design System v2.0
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap');

/* ── Design Tokens ────────────────────────────────────────── */
:root {
  /* Palette */
  --bg-base:        #0b0e1a;
  --bg-surface:     #131726;
  --bg-elevated:    #1c2137;
  --bg-hover:       #232840;
  --bg-input:       #181d31;

  --accent:         #6366f1;
  --accent-hover:   #4f52d6;
  --accent-glow:    rgba(99,102,241,.25);
  --accent-light:   rgba(99,102,241,.12);

  --success:        #10b981;
  --success-light:  rgba(16,185,129,.12);
  --warning:        #f59e0b;
  --warning-light:  rgba(245,158,11,.12);
  --danger:         #ef4444;
  --danger-light:   rgba(239,68,68,.12);
  --info:           #38bdf8;
  --info-light:     rgba(56,189,248,.12);

  --text-primary:   #e2e8f0;
  --text-secondary: #94a3b8;
  --text-muted:     #9ca3af;
  --text-inverse:   #ffffff;

  --border:         rgba(255,255,255,.07);
  --border-focus:   rgba(99,102,241,.6);

  /* Status colors for badges */
  --status-new:          #6366f1;
  --status-in-progress:  #f59e0b;
  --status-waiting:      #38bdf8;
  --status-resolved:     #10b981;
  --status-closed:       #4b5563;

  /* Spacing / Shape */
  --radius-sm:   6px;
  --radius-md:   10px;
  --radius-lg:   16px;
  --radius-xl:   24px;
  --radius-full: 999px;

  /* Shadows */
  --shadow-sm:   0 1px 3px rgba(0,0,0,.4);
  --shadow-md:   0 4px 16px rgba(0,0,0,.5);
  --shadow-lg:   0 8px 32px rgba(0,0,0,.6);
  --shadow-glow: 0 0 24px var(--accent-glow);

  /* Transitions */
  --t-fast:   120ms ease;
  --t-base:   200ms ease;
  --t-slow:   350ms ease;
}

/* ── Reset & Base ─────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-size: 15px;
  line-height: 1.6;
  color: var(--text-primary);
  background: var(--bg-base);
  -webkit-font-smoothing: antialiased;
  min-height: 100vh;
}

a { color: var(--accent); text-decoration: none; transition: color var(--t-fast); }
a:hover { color: var(--accent-hover); }

/* ── Scrollbar ────────────────────────────────────────────── */
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: var(--bg-surface); }
::-webkit-scrollbar-thumb { background: var(--bg-hover); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--text-muted); }

/* ── Navbar ───────────────────────────────────────────────── */
.navbar {
  background: var(--bg-surface) !important;
  border-bottom: 1px solid var(--border);
  box-shadow: var(--shadow-sm);
  min-height: 60px;
  position: sticky;
  top: 0;
  z-index: 100;
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
}

.navbar-brand .navbar-item {
  font-size: 1.1rem;
  font-weight: 700;
  letter-spacing: -.02em;
  color: var(--text-primary) !important;
  padding: 0 1.25rem;
  gap: 8px;
}
.navbar-brand .navbar-item .brand-dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--accent);
  display: inline-block;
  animation: pulse 2s ease-in-out infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50%       { opacity: .6; transform: scale(1.4); }
}

.navbar-menu { background: transparent !important; }

.navbar-item, .navbar-link {
  color: var(--text-secondary) !important;
  font-size: .875rem;
  font-weight: 500;
  padding: .5rem .875rem;
  border-radius: var(--radius-sm);
  transition: color var(--t-fast), background var(--t-fast);
}
.navbar-item:hover, .navbar-link:hover,
.navbar-item.is-active {
  color: var(--text-primary) !important;
  background: var(--bg-hover) !important;
}

.navbar-burger { color: var(--text-secondary) !important; }
.navbar-burger span { background: var(--text-secondary) !important; }

.navbar-dropdown {
  background: var(--bg-elevated) !important;
  border: 1px solid var(--border) !important;
  border-radius: var(--radius-md) !important;
  box-shadow: var(--shadow-lg) !important;
  padding: .5rem !important;
  margin-top: 4px !important;
}
.navbar-divider { background: var(--border) !important; margin: .25rem 0 !important; }

/* ── Buttons ─────────────────────────────────────────────── */
.button {
  font-family: inherit;
  font-size: .875rem;
  font-weight: 500;
  border-radius: var(--radius-md);
  height: auto;
  padding: .5rem 1rem;
  border: 1px solid var(--border);
  background: var(--bg-elevated);
  color: var(--text-primary);
  cursor: pointer;
  transition: background var(--t-base), border-color var(--t-base), box-shadow var(--t-base), transform var(--t-fast);
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  white-space: nowrap;
  min-width: max-content;
}
.button:hover {
  background: var(--bg-hover);
  border-color: rgba(255,255,255,.15);
  transform: translateY(-1px);
  box-shadow: var(--shadow-sm);
  color: var(--text-primary);
}
.button:active { transform: translateY(0); }

.button.is-primary {
  background: var(--accent);
  border-color: transparent;
  color: #fff;
  box-shadow: 0 2px 12px var(--accent-glow);
}
.button.is-primary:hover {
  background: var(--accent-hover);
  box-shadow: 0 4px 20px var(--accent-glow);
  color: #fff;
}

.button.is-success  { background: var(--success);  border-color: transparent; color: #fff; }
.button.is-warning  { background: var(--warning);  border-color: transparent; color: #0b0e1a; }
.button.is-danger   { background: var(--danger);   border-color: transparent; color: #fff; }
.button.is-info     { background: var(--info);     border-color: transparent; color: #0b0e1a; }

.button.is-light  { background: var(--bg-elevated); color: var(--text-primary); }
.button.is-small  { padding: .3rem .7rem; font-size: .8rem; border-radius: var(--radius-sm); }
.button.is-large  { padding: .75rem 1.5rem; font-size: 1rem; }
.button.is-fullwidth { width: 100%; justify-content: center; }

/* ── Form Elements ───────────────────────────────────────── */
.input, .textarea, .select select {
  font-family: inherit;
  font-size: .875rem;
  background: var(--bg-input) !important;
  border: 1px solid var(--border) !important;
  border-radius: var(--radius-md) !important;
  color: var(--text-primary) !important;
  padding: .55rem .875rem !important;
  transition: border-color var(--t-base), box-shadow var(--t-base);
  width: 100%;
  outline: none;
}
.input:focus, .textarea:focus, .select select:focus {
  border-color: var(--border-focus) !important;
  box-shadow: 0 0 0 3px var(--accent-light) !important;
}
.control.has-icons-left .input { padding-left: 2.5rem !important; }
.input::placeholder, .textarea::placeholder { color: var(--text-muted) !important; }

.select { position: relative; }
.select::after { border-color: var(--text-secondary) !important; }
.select select { padding-right: 2.5rem !important; appearance: none; cursor: pointer; }

.label {
  color: var(--text-secondary) !important;
  font-size: .8125rem;
  font-weight: 500;
  margin-bottom: .35rem;
  display: block;
}
.field { margin-bottom: 1rem; }

/* ── Box / Card ──────────────────────────────────────────── */
.box {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 1.5rem;
  box-shadow: var(--shadow-sm);
  transition: border-color var(--t-base), box-shadow var(--t-base);
}
.box:hover { border-color: rgba(255,255,255,.12); }

/* KPI / stat cards */
.stat-card {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 1.25rem 1.5rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  transition: transform var(--t-base), box-shadow var(--t-base);
}
.stat-card:hover { transform: translateY(-2px); box-shadow: var(--shadow-md); }
.stat-icon {
  width: 48px; height: 48px;
  border-radius: var(--radius-md);
  display: flex; align-items: center; justify-content: center;
  font-size: 1.25rem;
  flex-shrink: 0;
}
.stat-icon.accent  { background: var(--accent-light);  color: var(--accent); }
.stat-icon.success { background: var(--success-light); color: var(--success); }
.stat-icon.warning { background: var(--warning-light); color: var(--warning); }
.stat-icon.danger  { background: var(--danger-light);  color: var(--danger); }
.stat-value { font-size: 1.75rem; font-weight: 800; color: var(--text-primary); line-height: 1; }
.stat-label { font-size: .8rem; color: var(--text-secondary); margin-top: 2px; }

/* ── Table ───────────────────────────────────────────────── */
.table {
  background: transparent !important;
  color: var(--text-primary) !important;
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
}
.table thead th {
  color: var(--text-muted) !important;
  font-size: .75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .06em;
  padding: .6rem 1rem !important;
  border-bottom: 1px solid var(--border) !important;
  background: transparent !important;
  white-space: nowrap;
}
.table tbody td {
  padding: .8rem 1rem !important;
  border-bottom: 1px solid var(--border) !important;
  vertical-align: middle !important;
  font-size: .875rem;
}
.table tbody tr { transition: background var(--t-fast); }
.table tbody tr:hover td { background: var(--bg-hover) !important; }
.table tbody tr:last-child td { border-bottom: none !important; }
.table-container { overflow-x: auto; }

/* ── Tags / Badges ──────────────────────────────────────── */
.tag {
  font-size: .72rem !important;
  font-weight: 600;
  letter-spacing: .04em;
  text-transform: uppercase;
  padding: .2em .65em !important;
  height: auto !important;
  border-radius: var(--radius-full) !important;
  display: inline-flex; align-items: center; gap: 4px;
}

/* Status badge colours */
.tag.is-new           { background: var(--accent-light);  color: var(--accent); }
.tag.is-in-progress   { background: var(--warning-light); color: var(--warning); }
.tag.is-waiting       { background: var(--info-light);    color: var(--info); }
.tag.is-resolved      { background: var(--success-light); color: var(--success); }
.tag.is-closed        { background: rgba(75,85,99,.25);   color: #cbd5e1; }
.tag.is-diagnostics   { background: var(--warning-light); color: var(--warning); }
.tag.is-repairing     { background: var(--info-light);    color: var(--info); }
.tag.is-ready         { background: var(--success-light); color: var(--success); }
.tag.is-delivered     { background: rgba(75,85,99,.25);   color: #cbd5e1; }
.tag.is-waiting_parts { background: var(--danger-light);  color: var(--danger); }

/* Generic colour overrides for Bulma tag classes */
.tag.is-primary { background: var(--accent-light)  !important; color: var(--accent)   !important; }
.tag.is-success { background: var(--success-light) !important; color: var(--success)  !important; }
.tag.is-warning { background: var(--warning-light) !important; color: var(--warning)  !important; }
.tag.is-danger  { background: var(--danger-light)  !important; color: var(--danger)   !important; }
.tag.is-info    { background: var(--info-light)    !important; color: var(--info)      !important; }
.tag.is-light   { background: var(--bg-elevated)   !important; color: var(--text-secondary) !important; }
.tag.bg-status  { background: var(--accent-light)  !important; color: var(--accent)   !important; }

/* Priority badges */
.badge-priority-low    { background: var(--success-light); color: var(--success); }
.badge-priority-normal { background: var(--info-light);    color: var(--info); }
.badge-priority-high   { background: var(--warning-light); color: var(--warning); }
.badge-priority-urgent { background: var(--danger-light);  color: var(--danger); }

/* ── Notification Bell ──────────────────────────────────── */
#notification-dropdown .navbar-link { position: relative; }

.navbar-item .badge {
  position: absolute;
  top: 4px; right: 4px;
  background: var(--danger);
  color: #fff;
  font-size: 9px;
  font-weight: 700;
  min-width: 16px; height: 16px;
  border-radius: var(--radius-full);
  display: flex; align-items: center; justify-content: center;
  padding: 0 3px;
  line-height: 1;
  animation: badge-pop .2s cubic-bezier(.34,1.56,.64,1);
}
@keyframes badge-pop {
  from { transform: scale(0); }
  to   { transform: scale(1); }
}

#notification-panel {
  min-width: 360px;
  max-width: 400px;
  padding: 0 !important;
}
#notification-panel.is-active { display: block !important; }

.notification-header {
  display: flex; justify-content: space-between; align-items: center;
  padding: .875rem 1rem;
  font-weight: 600; font-size: .875rem;
  color: var(--text-primary);
  border-bottom: 1px solid var(--border);
}
.notification-header a { font-size: .8rem; font-weight: 400; color: var(--accent); }
.notification-header a:hover { text-decoration: underline; }

.notification-list { max-height: 380px; overflow-y: auto; }

.notification-item {
  padding: .875rem 1rem;
  border-bottom: 1px solid var(--border);
  font-size: .85rem;
  line-height: 1.4;
  display: flex; align-items: flex-start; gap: .75rem;
  color: var(--text-secondary);
  transition: background var(--t-fast);
  cursor: default;
}
.notification-item:hover  { background: var(--bg-hover); }
.notification-item:last-child { border-bottom: none; }
.notification-item.is-unread {
  background: rgba(99,102,241,.05);
  border-left: 3px solid var(--accent);
  color: var(--text-primary);
}
.notification-icon { color: var(--accent); font-size: 1rem; margin-top: 1px; flex-shrink: 0; }
.notification-content .time { font-size: .72rem; color: var(--text-muted); display: block; margin-top: 3px; }
.notification-item.is-placeholder {
  justify-content: center; padding: 2rem;
  color: var(--text-muted); font-size: .85rem;
  border: none;
}
.notification-item-container { position: relative; }
.notification-dismiss { position: absolute; top: 8px; right: 8px; display: none; opacity: .6; }
.notification-item-container:hover .notification-dismiss { display: block; }

/* ── Sections / Layout ──────────────────────────────────── */
.section {
  padding: 2rem 1.5rem !important;
  background: transparent;
}

.page-header {
  margin-bottom: 1.75rem;
  display: flex; align-items: flex-start; justify-content: space-between;
  flex-wrap: wrap; gap: 1rem;
}
.page-title {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--text-primary);
  letter-spacing: -.02em;
}
.page-subtitle { font-size: .875rem; color: var(--text-secondary); margin-top: .2rem; }

/* ── Tabs ────────────────────────────────────────────────── */
.tabs {
  border-bottom: 1px solid var(--border) !important;
  margin-bottom: 1.5rem;
}
.tabs ul { border-bottom: none !important; gap: .25rem; }
.tabs li a {
  color: var(--text-secondary) !important;
  font-size: .875rem;
  font-weight: 500;
  padding: .5rem .875rem;
  border-radius: var(--radius-sm) var(--radius-sm) 0 0;
  border: none !important;
  border-bottom: 2px solid transparent !important;
  transition: color var(--t-fast), border-color var(--t-fast);
}
.tabs li.is-active a {
  color: var(--accent) !important;
  border-bottom-color: var(--accent) !important;
  background: transparent !important;
}
.tabs li a:hover { color: var(--text-primary) !important; background: var(--bg-hover) !important; }

.tabs.is-toggle ul { border: none !important; }
.tabs.is-toggle li a {
  border: 1px solid var(--border) !important;
  border-bottom: 1px solid var(--border) !important;
  margin: 0;
  border-radius: 0 !important;
}
.tabs.is-toggle li:first-child a { border-radius: var(--radius-md) 0 0 var(--radius-md) !important; }
.tabs.is-toggle li:last-child  a { border-radius: 0 var(--radius-md) var(--radius-md) 0 !important; }
.tabs.is-toggle li.is-active a {
  background: var(--accent) !important;
  border-color: var(--accent) !important;
  color: #fff !important;
}

/* ── Message thread ─────────────────────────────────────── */
.message-thread { display: flex; flex-direction: column; gap: .75rem; }

.message-bubble {
  max-width: 75%;
  padding: .75rem 1rem;
  border-radius: var(--radius-lg);
  font-size: .875rem;
  line-height: 1.5;
  position: relative;
  animation: msg-in .2s ease;
}
@keyframes msg-in {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

.message-bubble.is-staff {
  background: var(--accent-light);
  border: 1px solid rgba(99,102,241,.2);
  color: var(--text-primary);
  align-self: flex-end;
  border-bottom-right-radius: 4px;
}
.message-bubble.is-client {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  color: var(--text-primary);
  align-self: flex-start;
  border-bottom-left-radius: 4px;
}
.message-bubble.is-system {
  background: transparent;
  border: 1px dashed var(--border);
  color: var(--text-muted);
  align-self: center;
  font-size: .8rem;
  max-width: 90%;
}
.message-meta {
  font-size: .72rem;
  color: var(--text-muted);
  margin-top: .3rem;
  display: flex; gap: .5rem; align-items: center;
}
.message-sender { font-weight: 600; color: var(--text-secondary); }
.message-channel-icon { font-size: .65rem; opacity: .7; }

/* ── Alerts / Notifications ──────────────────────────────── */
.notification {
  border-radius: var(--radius-md) !important;
  font-size: .875rem;
  border: 1px solid var(--border);
}
.notification.is-success { background: var(--success-light) !important; color: var(--success) !important; border-color: rgba(16,185,129,.3) !important; }
.notification.is-danger  { background: var(--danger-light)  !important; color: var(--danger)  !important; border-color: rgba(239,68,68,.3)  !important; }
.notification.is-warning { background: var(--warning-light) !important; color: var(--warning) !important; border-color: rgba(245,158,11,.3) !important; }
.notification.is-info    { background: var(--info-light)    !important; color: var(--info)    !important; border-color: rgba(56,189,248,.3) !important; }
.notification.is-primary { background: var(--accent-light)  !important; color: var(--accent)  !important; border-color: rgba(99,102,241,.3) !important; }

/* ── Bulma helpers override ──────────────────────────────── */
.title, .subtitle { color: var(--text-primary) !important; }
.title   { font-weight: 700; letter-spacing: -.02em; }
.subtitle{ color: var(--text-secondary) !important; }

.has-text-grey    { color: var(--text-muted)      !important; }
.has-text-primary { color: var(--accent)           !important; }
.has-text-success { color: var(--success)          !important; }
.has-text-danger  { color: var(--danger)           !important; }
.has-text-warning { color: var(--warning)          !important; }

.has-background-light { background: var(--bg-elevated) !important; }

.divider, hr { background: var(--border) !important; height: 1px !important; border: none !important; }

.level-left .level-item { justify-content: flex-start; }

/* ── Icon bubbles ────────────────────────────────────────── */
.icon-bubble {
  width: 40px; height: 40px; border-radius: var(--radius-full);
  display: flex; align-items: center; justify-content: center;
  background: var(--accent-light); color: var(--accent);
}

/* ── Animations ─────────────────────────────────────────── */
@keyframes fadeInUp {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: translateY(0); }
}
.animate-in { animation: fadeInUp .3s ease forwards; }
.animate-in:nth-child(1) { animation-delay: .05s; }
.animate-in:nth-child(2) { animation-delay: .10s; }
.animate-in:nth-child(3) { animation-delay: .15s; }
.animate-in:nth-child(4) { animation-delay: .20s; }
.animate-in:nth-child(5) { animation-delay: .25s; }

/* ── Status-specific row highlights ─────────────────────── */
tr[data-status="new"]      td { border-left: 3px solid var(--accent)  !important; }
tr[data-status="urgent"]   td { border-left: 3px solid var(--danger)  !important; }
tr[data-status="in_progress"] td { border-left: 3px solid var(--warning) !important; }
tr[data-status="resolved"] td { border-left: 3px solid var(--success) !important; }

/* ── Responsive ─────────────────────────────────────────── */
@media (max-width: 768px) {
  .section { padding: 1rem !important; }
  .box { padding: 1rem; border-radius: var(--radius-md); }
  .page-header { flex-direction: column; }
  .stat-card { padding: 1rem; }
  .stat-value { font-size: 1.4rem; }
  .message-bubble { max-width: 90%; }
  .navbar-menu {
    background: var(--bg-elevated) !important;
    border-top: 1px solid var(--border);
    padding: .5rem;
  }
  #notification-panel { min-width: 300px; max-width: 95vw; }
}